Cancelled appointments
We realise that sometimes it is unavoidable and that you may need to cancel your appointment with us. We would ask that you advise us as early as possible but at least 24 hours in advance so that if possible we can we can reallocate the time to another patient. Failure to do so will result in a full fee being charged.
We recommend telephoning to cancel an appointment if less than 24 hours notice as opposed to emailing as we may not read your email immediately.
We will make every effort to remind you that you have an appointment, but please do not rely on us to do so.
Please inform us of any change to your contact details to ensure you receive your appointment reminders.
New Patients:
Any new patient who fails to attend or cancels their appointment without 24 hours’ notice will forfeit their deposit.
Look after your NHS Dental Access
In order to keep you on our patient database at our practice you need to attend regularly or cancel the appointment if you know you cannot attend – you must provide at least 24 hours’ notice of your cancellation.
Please read the information below and be sure to keep up your NHS dental registration.
Many patients often forget to make regular visits to see their dentist. And then, before you realise, it’s been nearly two years!
But be warned!
Due to the high level of patients wishing to receive NHS dental treatment and the very long waiting lists, we have no choice but to remove patients who have not attended for two years or more.
What do you need to do?
• Always attend any appointment booked, or cancel the appointment more than 24 hours before it is due.
• Make sure you book your next dental examination before you leave the practice, whether it’s three, six, nine or even twelve months in advance, our reception teams will tell you when your next appointment is due.
• Check and update your contact details. Be sure they are correct, especially your email address and mobile phone, if you have one.
Use it! Don’t lose it!
We may not have the capacity to reinstate you onto the database or to take on new patients therefore, you may have to join the waiting list or look for an alternative dentist who is taking on NHS patients.
As NHS waiting lists are long, it may be some time before you can join another practice. So our recommendation is that you attend appointments as recommended by the dentist.
Remember:
Our recommendation is that you attend your appointments and booking your next appointment before you leave the practice.
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